Privacy Policy

Dayanusa Graphic (Company Registration No. 202503244325 / 003771633-A), operating at C-26-05 SOHO GEM Jalan Sinaran, 13700 Perai, Pulau Pinang, Malaysia ("we", "us", or "our"), is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.dayanusa.com, interact with our Facebook Page, or engage with our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Submit a quote request or contact form on our website
• Message or interact with our Facebook Page or Instagram Business account
• Place an order or engage our services
• Subscribe to marketing communications

The personal information collected may include:

• Identity Data: Full name, company name
• Contact Data: Email address, phone number, mailing address
• Transaction Data: Details about products/services ordered, payment records
• Technical Data: IP address, browser type, device information, cookies
• Usage Data: Information about how you use our website and social media pages
• Marketing Data: Your preferences for receiving marketing communications

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your print orders and quote requests
• Communicate with you regarding your orders, inquiries, and customer support
• Send you marketing and promotional communications (where you have opted in)
• Improve our website, services, and customer experience
• Comply with legal obligations under Malaysian law (PDPA 2010)
• Detect and prevent fraud or misuse of our services
• Run targeted advertising via Facebook Ads and Meta platforms

3. Facebook and Meta Platform Data

We maintain a Facebook Business Page and may use Meta's advertising tools (including Facebook Pixel, Custom Audiences, and Lead Ads). When you interact with our Facebook Page or ads:

• We may receive your public Facebook profile information (name, profile picture) when you engage with our page
• If you submit a Lead Ad form, we receive your submitted contact details
• We use Facebook Pixel to track website interactions for ad optimisation purposes
• We may use your data to create Custom Audiences or Lookalike Audiences on Meta platforms

Your use of Facebook is also governed by Meta's own Privacy Policy. We are a joint data controller with Meta for any data processed through Meta's Business Tools on our website.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements (including via Facebook Pixel)

You may disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service Providers: Third-party vendors who assist in delivering our services (e.g., payment processors, logistics partners)
• Meta / Facebook: As part of our advertising and page management activities
• Legal Authorities: When required by law, court order, or governmental regulation
• Business Transfers: In connection with any merger, acquisition, or sale of company assets

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order and transaction records are typically retained for 7 years in accordance with Malaysian tax and commercial law.

7. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia) and applicable regulations, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent for processing at any time
• Request deletion of your personal data (where applicable)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at hello@dayanusa.com.

8. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content or privacy practices of those sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any third-party site you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: